Privacy Policy
Mineheart is committed to protecting the privacy and security of our guests and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a reservation, or stay at our property. By using our services, you agree to the terms of this policy.
1. Information We Collect
- Personal Information: Name, email address, phone number, mailing address, date of birth, payment information, and government-issued identification when you make a reservation, check in, or create an account.
- Booking and Transaction Data: Details about your stay (e.g., room preferences, check-in/check-out dates, and special requests).
- Device and Usage Information: IP address, browser type, device type, and operating system, as well as browsing activity on our website (via cookies or similar technologies).
- Location Information: When you use our website or mobile app, we may collect geolocation data if enabled on your device.
2. How We Use Your Information
We use your personal information to:
- Process and confirm reservations.
- Provide customer service and respond to inquiries.
- Process payments and ensure the security of transactions.
- Improve our website and services.
- Send you promotional materials, offers, and updates (with your consent).
- Comply with legal obligations and enforce our policies.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with trusted third parties under the following circumstances:
- Service Providers: We may share your data with third-party providers (e.g., payment processors, booking platforms, IT services) to help us run our business.
- Legal Compliance: If required by law, we may disclose your information to authorities or other parties to comply with legal obligations or respond to legal claims.
- Business Transfers: In the event of a merger, sale, or acquisition, your personal data may be transferred to the new owner as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and provide personalized services.
You can control the use of cookies through your browser settings. However, disabling cookies may affect certain features of our website.
5. Data Security
e implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
Depending on your location and applicable law, you may have the following rights concerning your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to any inaccurate or incomplete information.
- Deletion: Request the deletion of your personal information, subject to legal exceptions.
- Opt-out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
To exercise your rights, please contact us using the information provided below.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of those websites before providing any personal information.
9. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child’s information has been collected without parental consent, we will take steps to delete it.
10. International Data Transfers
If you are located outside of [Country], your personal data may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and maintain adequate safeguards.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the “Last Updated” date will be revised accordingly.
Email Address
Phone Number
Address
- 2276 Clipsham Views Wimpy Area Masvingo zimbabwe